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Privacy Policy

Information We Collect


We receive, collect, and store any information you enter on our website or provide to us in other ways. This may include:

  • Personal Details: Name, email address, physical address, phone number.

  • Account Information: Login details such as email and password.

  • Payment Information: When you make a purchase, we (or our authorized payment processors) may collect credit card or payment details needed to process your transaction.

  • Communications: Any feedback, reviews, or other messages you share with us.

Information Collected Automatically

  • IP Address: We may collect the Internet protocol (IP) address used to connect your computer to the Internet.

  • Device and Usage Data: Computer and connection information, browser type, operating system, purchase history (for logged-in users), and details regarding your interactions with the Site.

  • Cookies and Tracking Technologies: We use software tools (e.g., Google Analytics, Google Tags, to measure and collect session information, including page response times, length of visits, page interaction information, and methods used to browse away from pages.

How We Use Your Information

We collect and use your personal and non-personal information for the following purposes:
 

  • To Provide Our Services: Fulfil and manage purchases, process payments, and deliver products or services.

  • Customer Support: Provide ongoing customer assistance and technical support, including responding to your inquiries or feedback.

  • Communications: Send service-related notices such as account updates, order confirmations, or important information about the Site.

  • Analytics and Improvements: Create aggregated statistical data (non-personal) to improve our services, identify usage trends, and measure campaign effectiveness through tools like Google Analytics and Google Tags.

  • Marketing (If Applicable): With your consent or where permitted by law, contact you with promotional messages about new products, features, or updates.

  • Legal Compliance: Comply with applicable laws, regulations, and contractual obligations.

Third-Party Services and Data Sharing

  • Wix Hosting: Our company is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix’s data storage, databases, and general applications. They store your data on secure servers behind a firewall. More information on Wix Data Protection.

  • Payment Processors: All direct payment gateways offered by Wix (and used by our company) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (including brands like Visa, MasterCard, American Express, and Discover). These standards help ensure secure handling of credit card information.

  • Analytics and Advertising Partners: We use Google Analytics, Google Tags and Facebook-related tools or banners that collect certain data (e.g., IP address, device information, browsing behaviour). These providers help us understand Site traffic and visitor behaviour. Please note that these third parties have their own privacy policies governing how they collect and use your data.

  • Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or detect/prevent fraud or security issues.

  • We do not sell or rent your personal information to any third party. We only share your information as necessary to operate and provide services (e.g., with payment processors or analytics providers).

How We Communicate With You

  • We may contact you for the following reasons:

  • To notify you regarding your account.

  • To troubleshoot issues with your account.

  • To resolve disputes or collect fees.

  • To conduct surveys or questionnaires.

  • To send updates about our company.

  • To enforce our User Agreement or national laws.
     

  • We may contact you via email, telephone, text messages, or postal mail, depending on the contact information you’ve provided and the nature of the communication.

Data Retention and Security

  • Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Security Measures: We implement a variety of security measures to protect your personal information. However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights and Choices

  • Access and Correction: You may request access to the personal information we hold about you and ask that we correct, update, or delete it.

  • Withdrawal of Consent: If you previously agreed to us processing your personal information, you can withdraw your consent at any time.

  • Opt-Out of Communications: You can opt out of marketing or promotional communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
     

  • If you would like to exercise any of these rights or have questions, please email us at vitruviannomad@techyuniverse.com.

Changes to This Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you by updating the “Last updated” date at the top of this page or by other appropriate means.

Contact Us

  • If you have any questions about this Privacy Policy or the data we collect, please contact us at vitruviannomad@techyuniverse.com.

  • If you do not wish us to process your data anymore or want to exercise any of your data protection rights, please contact us at the above address or email.

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