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Store Policy

Welcome to Vitruvian Nomad. We are committed to providing you with high-quality clothing and an exceptional shopping experience. Please review our store policies below.

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1. Ordering and Payment

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  • Order Processing: Orders are processed upon receipt of payment. Production times typically range from 2 to 5 days, after which the order is shipped.
     

  • Payment Methods: We accept major credit cards through PayPal for secure payment options. All transactions are processed securely to ensure the protection of your information.

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2. Shipping and Delivery

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  • Shipping Times: After fulfillment, shipping times vary by location:
     

    • USA: 3–4 business days

    • Europe: 6–8 business days

    • Australia: 2–14 business days

    • Japan: 4–8 business days

    • Other Destionation: 10–21 business days​

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  • Customs and Taxes: International orders may be subject to additional customs and tax fees, which are assessed by your local customs office. These fees are beyond our control. Please check with your local customs office for more information.

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  • Order Tracking: Once your order ships, you will receive a tracking link via email to monitor your shipment's progress.

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  • Delayed or Missing Orders: If your order has not arrived within the estimated delivery time, please:
     

    • Verify the shipping address in your confirmation email for any errors.

    • Check with your local post office.

    • Consult with your neighbors in case the courier left the package with them. If you still cannot locate your package, contact us at vitruviannomad@techyuniverse.com with your order number.

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3. Returns and Exchanges

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  • Return Policy: Due to the custom nature of our products, we only offer returns or exchanges for defective or incorrect items. If you receive a defective or incorrect item, please contact us within 25 days of receipt at v@techyuniverse.com with photos of the item and your order number.
     

  • Refunds: Refunds are only issued for defective or incorrect items. Please provide photos and your order number when contacting us.
     

  • Exchanges: We do not offer exchanges for size or color. Please refer to our sizing charts available in each product description to ensure the correct fit before ordering.
     

4. Product Information

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  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, colors may vary slightly due to monitor cameras and monitors variations.
     

  • Sizing: Detailed sizing charts are available in each product description. If you have questions about sizing, contact us for assistance.

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5. Privacy and Security

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  • Data Protection: We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
     

  • Secure Transactions: Our website uses SSL encryption to ensure your payment information is secure.

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6. Customer Service

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7. Intellectual Property

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  • Designs and Content: All designs, images, and content on our website are the intellectual property of Techy Universe and its partners and may not be used without permission.

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8. Changes to Policies

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  • Policy Updates: We reserve the right to update our policies at any time. Changes will be posted on this page, and the effective date will be noted.

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Thank you for choosing Techy Universe. We appreciate your business and look forward to serving you.

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